IP Telephony & UC Support

As an independent service provider Gentium offers scalable, custom-tailored solutions to each customer through time and material service requests or telephony system maintenance plans.

Your telephony and messaging systems are the lifeline to your customers and a key tool for productivity and profitability. Your business can not afford phone system downtime. At Gentium Tech International we understand what you need.

Keeping your phone systems up and running so you can focus on your core business is a key component to what we do.

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A few of the Brands we've worked with

Telephony system maintenance

Worldwide network of specialist support partners to service on a global scale.

ITAD
Our suite of ITAD services includes:

Gentium employs only the highest level of certified technicians and support personnel along with a worldwide network of specialist support partners to service on a global scale.

From the oldest telephony systems like the Partner ACS, Merlin Legend, Merlin Magix and Definity G3, to the newest Aura Communication Manager or IP Office system.

Our highly trained network technicians have the knowledge, skills, and experience to integrate any of the above services into a professional wireless infrastructure. Contact sales@gentiumtechinternational.com to further discuss how a customised end user computing solutions can help achieve your operational business goals.

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Fully-Trained & Certified IT Technicians

Competencies

Our services are delivered by a highly skilled and experienced team, we offer enterprise-ready services to satisfy the scale of any business, while always maintaining an intimate, user-focused approach. We work to enhance service quality by delivering measurable performance improvements.

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Frequently Asked Questions

IP Telephony & UC Support FAQ

Telephony and unified communications (UC) are two of the most important technologies for businesses of all sizes. IP telephony is a system that uses the internet to transmit voice calls, while UC is a broader term that encompasses a variety of technologies that allow users to communicate and collaborate more effectively.

  • Reduced costs: IP telephony can help businesses to reduce their telecommunications costs by eliminating the need for expensive traditional phone lines. UC can also help businesses to reduce costs by eliminating the need for expensive conference calling services.
  • Increased productivity: IP telephony and UC can help businesses to increase productivity by allowing employees to make and receive calls from anywhere, at any time. UC can also help businesses to increase productivity by allowing employees to collaborate more effectively through features such as instant messaging, video conferencing, and file sharing.
  • Improved customer service: IP telephony and UC can help businesses to improve customer service by providing employees with the tools they need to interact with customers more effectively. UC can also help businesses to improve customer service by providing customers with the ability to interact with businesses more easily through features such as self-service portals and chatbots.

IP telephony and UC can be complex technologies to implement and manage. Businesses that are considering implementing IP telephony or UC should carefully consider their needs and requirements before making a decision. They should also work with a qualified vendor to ensure that they get the best possible solution for their needs.

IP telephony and UC can be complex technologies to implement and manage. Businesses that are considering implementing IP telephony or UC should carefully consider their needs and requirements before making a decision. They should also work with a qualified vendor to ensure that they get the best possible solution for their needs.

  • Complexity: IP telephony and UC can be complex technologies to implement and manage. Businesses that are considering implementing IP telephony or UC should carefully consider their needs and requirements before making a decision. They should also work with a qualified vendor to ensure that they get the best possible solution for their needs.
  • Security: IP telephony and UC can pose a security risk if not properly implemented and managed. Businesses need to take steps to protect their data from unauthorized access.
  • Compliance: IP telephony and UC can pose a compliance risk if not properly implemented and managed. Businesses need to ensure that they are complying with all applicable regulations.
  • Support: IP telephony and UC can be difficult to support. Businesses need to have a plan in place to support their IP telephony and UC systems.

Overall, IP telephony and UC can be a valuable asset for businesses of all sizes. However, it is important to be aware of the challenges and risks associated with IP telephony and UC and to take steps to mitigate them.